Terms and conditions

Last updated 14 June 2023


Stellar Divers Limited (t/a Stellar Divers)

Company Registration No: 8529896

01522 703116


Registered offices: 25 West Bank, Saxilby, Lincoln, LN1 2LU

Trading address: 4 Stirlin Court, Saxilby Enterprise Park, Saxilby, Lincoln, LN1 2LR


The term ‘Stellar Divers Limited’, ‘Stellar Divers’, ‘Stellar’, ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Should you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website. You also agree to the terms detailed in our privacy policy.

As a customer, you will also be bound by additional terms and conditions which should be referred to in any contract or forms you are provided by us.

General usage of this website

The content of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance, photograph, videography and brand elements. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of or licensed to the operator are acknowledged on the website. Their use does not necessarily imply we have an affiliation with these brands.

Unauthorised use of this website or any materials contained within may give rise to a claim for damages, and in most jurisdictions can constitute a serious criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not necessarily signify that we endorse the website(s) or their contents, and we accept no responsibility whatsoever for their contents.

Your use of this website and any dispute arising out of such use of the website is subject to English law.

Cancellations & refunds

(1) Cancellation Policy

We understand that circumstances may arise which may necessitate the cancelling of your course. It is the intention of Stellar Divers Limited to never lose a customer; therefore every effort will be made to understand your cancellation reasons and facilitate a mutually satisfactory solution. We value our customers, we love Divers and we love to have fun.

If a cancellation is required then Stellar Divers policy allows you to cancel a course up to 7 days from your due start date and receive a full refund of monies paid less any deposit paid to secure materials. If you cancel or fail to complete a course once it has commenced then deductions may be made to cover costs and any monies refunded will be completely at the discretion of Stellar Divers Limited.

In the unlikely event that Stellar Divers Limited cancels a course that you have paid for in full then Stellar Divers will issue you a full refund of monies paid including any deposit, however if the cancellation is due to you being unable to meet the course pre requisites or meet course standards then Stellar Divers Limited reserve the right to decide what amount (if any) will be refunded.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns Policy

Any materials/goods found to be defective within 72 hours of receipt from Stellar Divers Limited will be exchanged or a full refund given. Where an exchange is sought Stellar Divers Limited reserve the right to replace the items within 7 days of return of defective materials or goods. This is due to time delays in ordering new material or goods from our suppliers. Any materials/goods must be returned in a satisfactory condition and where possible in their original packaging, failure to do so may affect the level of refund given. Goods or materials which are found to be defective in some way must be returned to Stellar Divers Limited (at the address shown above) within 48 hours of the defect being identified.

Stellar Divers Limited reserves the right to make the final decision in any breach of the returns policy.

(3) Notification Policy

Please notify us if you require a refund, exchange or cancellation by e-mailing us, or in writing to our office address, giving sufficient information to identify you, the situation and any relevant information.

(4) Refund Policy

Once we have accepted the returned item or accepted your cancellation then any monies owing will be paid within 30 days, providing that all relevant conditions within provisions 1, 2 & 3 above have been met.

Stellar Divers reserves the right to choose the method by which the refund is paid.